1. Purpose of this privacy policy

This declaration of confidentiality relates solely to the processing of the personal data of visitors to the www.hotel-du-roc04.fr website. It does not cover processing activities carried out by HÔTEL DU ROC outside this website.

The site contains hypertext links to other websites. The information provided below does not concern the processing of personal data and cookies that may be implemented on these websites, whoever the publisher may be. We invite you to refer to the confidentiality notices on each site you visit in order to find out about the processing conditions applicable there.

Browsing the www.hotel-du-roc04.fr website involves the processing of personal data relating to the user of the website:

• On the one hand, depending on the means used to access the site and the browser settings, simply browsing the site may result in the processing of personal data concerning you via access logging and the cookies used on the site.
• In addition, if you contact us using the functions available on the site for this purpose, in particular the contact form, we will process the personal data you provide on this occasion.
  Unless expressly stated otherwise, we are the data controller for the various personal data processing activities described below. In some cases, we share the role of controller with another organisation. The current list of data controllers can be consulted at here.

2. Server access logging

When you visit our site, your Internet browser makes requests to the servers on which the site is hosted, to enable you to receive the content of the website on your device. These requests are logged by the server. The IP address of your device and certain of its characteristics, in particular the browser used, will be recorded in the log. Our site hosting provider, Futur Digital, and its subcontractors process this data on our behalf for the sole purpose of protecting the site against fraudulent access. The legal basis for this processing is our legitimate interest in ensuring the security of our site.
This data is kept for a period of 1 year.

3. Cookies

3.1 What are cookies?

Browsing the site may result in cookies being stored on your device (computer, tablet, smartphone, etc.). A cookie is a small text file used to store information about your browsing on the website, which can be used again when you visit the site at a later date.
For example, a cookie saves your preference as to the language of the website and communicates this information to the site whenever you subsequently connect to it, ensuring that the version in the language of your choice is displayed.

3.2 How can you exercise your choices about cookies?

To exercise your choices regarding cookies, you have access to a dedicated interface, accessible from the various pages of the website via the "Manage my cookies" link at the bottom of the page.
The cookies used on this site are listed below.

3.3 Functional cookies :

Firstly, we use cookies to ensure that the website functions properly and to record your browsing preferences.

• Session identifier: Used to authenticate authorised users.
  Cookie duration: that of the browsing session
• Catalogue: Used to save products added to the wish list.
  Cookie duration: 1 year
• Language: Used to save the language in which you want the site to be displayed.
  Cookie duration: the duration of the browsing session.
• Directory banner: Used to display the link to our page in the Youfindme directory.
  Cookie duration: 1 year.
• Cookie management: Used to store your cookie preferences.
  Cookie duration: 6 months.
• Anti-spam system: Google's reCAPTCHA service enables us to combat misuse of the contact form on our site by distinguishing between human users and spam robots. The implementation of this protection involves the deposit and reading of cookies by Google. Google may transfer the personal data concerned to the United States and process it for its own purposes, in particular to improve its products. You can consult Google's privacy policy and request the European Commission's standard contractual clauses governing the transfer of your data.

In accordance with the French Data Protection Act and CNIL recommendations, these functional cookies do not require your consent and are automatically activated, with no option to deactivate them from our cookie management interface.

If you choose to block or disable these cookies on your browser or device, some parts of the site and its sub-domains may be inaccessible or their operation may be affected.

3.4. Optional cookies :

The cookies listed below can be activated or deactivated via the cookie management interface. If you deactivate these cookies, the corresponding functionalities will be inaccessible. You can change your choice at any time.

Visitor statistics :

We use cookies to measure the audience on our website, in order to determine which pages are visited. This enables us to detect any malfunctions and optimise the visibility of our site.
Data concerning you is therefore processed in order to compile anonymous statistics. These data are not linked at any time in this processing to your name or to any other information about you that would enable us to identify you.
Cookie duration : Session duration, 13 months.

Google Services :

• Google Analytics
  We use Google Analytics to obtain detailed statistics on visits to our website, and in particular to find out from which web page our visitors accessed our site.
• Google Ads
  We use Google Ads to promote our website on the Google search engine.
• Google Maps
  We use Google Maps to display a map on our website showing the location of our premises.
• Google Fonts
  We use Google Fonts to enable original fonts to be displayed uniformly on the devices of all visitors to our site.
  The use of the services provided by Google involves the placement and reading of cookies by Google. Google may transfer the personal data concerned to the United States and process it for its own purposes, in particular to improve its products and for targeted advertising. You can consult Google's privacy policy and request notification of the European Commission's standard contractual clauses governing the transfer of your data.

Social networks :

• Facebook
  We may incorporate on our site a button allowing you to promote our activity on Facebook ("Like" button), or display on our site publications present on Facebook. Facebook may transfer the personal data collected in this way to the United States and process it for its own purposes. You can consult Facebook's privacy policy at the following link:
• Twitter
  We may incorporate a button on our site that allows you to follow our activity on Twitter, or display on our site publications that we have made on Twitter. These functionalities lead to the deposit and reading of cookies by Twitter, which may transfer the personal data collected in this way to the United States and process it for its own purposes. You can consult Twitter's privacy policy at the following link:
• LinkedIn
  We may incorporate into our site a button allowing you to share content from our site via your LinkedIn account, or display on our site publications that we have made on LinkedIn. These functionalities lead to the deposit and reading of cookies by LinkedIn, which may transfer the personal data collected in this way to the United States and process it for its own purposes. You can consult LinkedIn's privacy policy at the following link:

Videos :

• Vimeo
  We may integrate audiovisual content hosted on the Vimeo platform into our site. This functionality entails the deposit and reading of cookies by Vimeo, which may transfer the personal data collected in this way to the United States and process it for its own purposes. You can consult Vimeo's privacy policy at the following link: https://vimeo.com/privacy
• Youtube
  We may integrate audiovisual content hosted on the Youtube platform into our site. This functionality involves the deposit and reading of cookies by Youtube, which may transfer the personal data collected in this way to the United States and process it for its own purposes, including targeted advertising. You can consult Google's privacy policy, applicable to Youtube services, at the following link: https://policies.google.com/privacy?hl=fr

Other cookies :

• Bing
  We use Microsoft Bing's Webmaster Tools service to optimise the referencing of our website on search engines. The use of this service involves the placement and reading of cookies by Microsoft, which may transfer the personal data collected in this way to the United States and process it for its own purposes. You can consult Microsoft's confidentiality policy at the following link: https://privacy.microsoft.com/fr-fr/privacystatement

4. Payment on the site with Paypal

To pay for transactions carried out on our site, we use the payment services of Paypal. The data relating to the order and the information you enter via the payment interface are transmitted to Paypal in order to process the payment. The legal basis for this processing is its necessity for the performance of a contract to which you are a party (article 6(1)(b) of the RGPD).

This data may be transferred to the United States and processed by Paypal for its own purposes. You can consult Paypal's confidentiality policy

The use of Paypal services on our site also entails the deposit and reading of cookies by Paypal in order to store account information and combat fraud. These functional cookies, which are necessary for the provision of the service, cannot be selected by you via the cookie management interface. To find out more, please consult the Paypal cookie notice.

5. Contact form

You can contact us using the form provided, which can be accessed from the "Contact" page of the website.

The validation of this form implies the processing by us of the personal data collected on this occasion.

In order to validate the form, we ask you to provide us with the following information: a name, a telephone number and an e-mail address. If you do not fill in these fields on the form, your request will not reach us and will therefore not be processed. You are free to choose whether or not to provide us with any other information in connection with your request.
The data collected in this way is processed in order to identify you, to take note of your correspondence and to follow it up. The legal basis for this processing may therefore depend on the nature of your request. In the case of processing carried out on your initiative, as a general rule, the processing will be based on the performance of a contract with us or on the performance of pre-contractual measures taken at your request (article 6(1)(b) of the GDPR).

If your request concerns our products and services, your personal data will be processed in order to respond to your request for information. If this exchange does not lead to the conclusion of a contract, your data will not be used to contact you again at a later date for commercial prospecting purposes.
If your request is not about our products and services, we will not use your personal data for commercial purposes.

6. Instant chat

Our site features an instant chat function, allowing you to contact us via a window that opens at the bottom of the screen.

Using this function involves processing data about you.

Firstly, cookies are installed on your device to enable the service to function. These cookies are only activated when you click on the button that opens the chat interface.

In addition, any personal information that you decide to send us as part of the exchange will be processed in order to follow up your request and, if necessary, to contact you again using the details that you have given us.

Since we process your data on your initiative in order to take account of and follow up your request, the legal basis for this processing may depend on the nature of your request, but will most often be the performance of a contract to which you are a party or pre-contractual measures at your request (article 6(1)(b) of the RGPD).

7. Rights and remedies

Your rights regarding your personal data

You have the right to access and rectify data concerning you that we process, in accordance with Articles 15 and 16 of the RGPD. Subject to the conditions set out in Articles 17 to 20 of the GDPR, you have the right to erasure, restriction of processing and portability of your data.

Where can you send your requests and complaints or exercise your rights?

For any request or complaint relating to the processing of personal data carried out on the www.hotel-du-roc04.fr website, as described above, you may write to rgpd[at]futurdigital.fr.

For any request, question or difficulty concerning other processing of your personal data by HÔTEL DU ROC, please contact :

• Write to us using the contact form following ;
• Write to us at the following address: 3 Place de l'Église, 04120 Castellane.

We will reply to your request as soon as possible.
If, after contacting us, you feel that your rights with regard to your personal data have not been respected, you may lodge a complaint with the CNIL.